Frequently Asked Questions
Everything you need to know about RefiHub.
How does RefiHub work?
Business professionals submit their financing needs and property details to the marketplace. Professional lenders define their lending criteria. Our platform facilitates direct connections between the two. Once connected, all further correspondence and negotiation happens directly between the parties. See How It Works for a step-by-step walkthrough.
How much does it cost?
Creating an account and submitting a loan request is free for borrowers. Lenders may have subscription or per-offer fees. Contact us for current details.
What types of financing does RefiHub cover?
RefiHub covers commercial and business-purpose financing including commercial real estate, multifamily, and business loans. We support loan products including bridge loans, SBA loans, CMBS, construction financing, and more.
How is my information protected?
You control how much information lenders can see through our privacy settings: minimal (metro area and loan size range only), standard (city and full amount), or detailed (NOI, cap rate, and property photos). Your identity is not shared with lenders until you choose to connect directly. Uploaded documents are encrypted using AES-256 encryption.
Can I use AI agents to manage my listings?
Yes. RefiHub is built agent-first. Every feature is available as an API endpoint, so AI agents (ChatGPT, Claude, Gemini) can manage your portfolio, check rates, and submit loan requests on your behalf.
Does RefiHub vet lenders or borrowers?
RefiHub does not verify, endorse, or make representations about any user on the platform. All due diligence and vetting of counterparties is entirely your responsibility. We provide a platform for connection, and it is up to each party to evaluate and verify the credentials and terms of anyone they engage with.
What happens after I receive an indication of interest?
You can review and compare indications side-by-side. When you find a lender you want to work with, you connect directly. From there, all negotiation, due diligence, and documentation is handled between you and the lender.
Is RefiHub a lender or broker?
No. RefiHub is an independent technology platform. We do not make loans, extend credit, set rates, underwrite, or broker any transaction. Because we are independent, every lender competes for your business on a level playing field.
Are communications on the platform binding?
No. All term sheets, offers, and indications of interest exchanged through the platform are preliminary and non-binding. Binding agreements must be negotiated and executed directly between the parties through their own legal counsel.
Who can use RefiHub?
RefiHub is designed for business professionals, including business owners, investors, executives, and authorized representatives of business entities. The platform is for commercial and business-purpose financing only.
How do I get started?
Visit the home page and enter your property address. Our guided process will walk you through submitting your details in just a few minutes.
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